ECMPS Support

As the start of the second session of Beta testing draws closer, new FAQs continue to be added to the Web site. The latest FAQ provides information about how to obtain technical assistance for the Client Tool during Beta testing. It is located under the General section of the FAQ.

How can I get technical support?

Technical support is available by contacting PQA via email at or by calling (434) 979-3700 ext. 0. Telephone support is available from 9:00 a.m. to 5:00 p.m EDT.

If you are a source and your question is related to data provided by your DAHS vendor, please check with your DAHS vendor first to determine if the data problem is related to the DAHS rather than a problem with the Client Tool.

For any questions related to a computer system crash, please contact PQA for technical support before continuing to test.

Note, that every request for technical support, whether received via email or by a telephone call, is entered into our Help Desk software and tracked until a satisfactory resolution is reached.

Labels: Beta B, Beta Testing, FAQ