In the first session of Beta testing, one of the Beta testers encountered a printing problem that left us puzzled because we were not able to duplicate it. Then about a week ago, one of our testers inadvertently duplicated the problem when he attempted to print an Evaluation Report. Immediately after he hit the print button, his computer crashed.

After some investigation, we learned that the problem can occur when a user attempts to print from the Client Tool to certain printers. We have been able to duplicate by attempting to print an Evaluation Report to an HP 4300 series printer. Apparently, there are other printers that can cause the problem, but this printer is similar to the one reported by the session one Beta tester.

Fortunately, there is a fix. The cause is a bug with a Microsoft security update for Windows XMP. The solution is to download and install a patch from Microsoft.

Also, although the error causes a crash, the problem does not seem to be widespread. Among all of the testers who printed from the Client Tool, we only heard of the one problem in session one.

This information is summarized in a new FAQ filed under the General category:

When I try to print my Evaluation Report, I get the Windows "Blue Screen of Death" and my computer crashes. How can I print my report?

This is a known Microsoft operating system error that is associated with several printers, including the HP 4300 series. To install the fix from Microsoft click here, and download and install the file WindowsXP-KB935843-x86-ENU.exe.

Labels: FAQ